Question 1

How do I know if I need the help of a podiatrist?

Accepted Answer

Podiatrists are experts in preventing, diagnosing and treating feet and lower limb medical conditions. If you ever have foot or leg pain or issues with your skin and nails, we recommend a consultation with a podiatrist.

Question 2

What is an EPC?

Accepted Answer

An EPC is an Enhanced Primary Care Plan – a type of Medicare referral that your GP can use if you have chronic health conditions, such as diabetes. Please discuss this with your GP to see if you are eligible.

Question 3

How do I arrange an appointment?

Accepted Answer

Simply call 0428 976 360 or book online. This will allow you to pick from the times and dates available.

Question 4

Do I need a referral?

Accepted Answer

No, a referral is not required for an appointment but your GP may provide you with one. However, DVA gold or white card holders will need a valid GP referral.

Question 5

Can I claim my private health insurance on the spot?

Accepted Answer

Yes, in most cases, you can swipe your private health insurance card and claim at the appointment, meaning you only need to pay the gap amount.

Question 6

What should I bring to an appointment?

Accepted Answer

Please bring in the shoes you wear to work, sport shoes and any old or current orthotics that you use. If you have any relevant x-ray or ultrasound reports, bring them in too.

Question 7

What are orthotics used for?

Accepted Answer

Orthotics are prescription insoles that fit into your shoe to help biomechanical issues with the feet and legs by optimising the way you walk and run. The aim is to improve function and reduce the force on a specific structure or area of the foot and ankle, for example, plantar fasciitis.

Question 8

Do all ingrown toenails require surgery?

Accepted Answer

No, it depends on how severe the ingrown toenail is. In many cases, ingrown toenails can be treated without the need for surgery and relatively quickly in the clinic chair. If it is determined that surgery is necessary, it is a minor procedure performed under local anaesthetic in the toe that can be performed in the clinic room.

Foot Care FAQs

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