Foot Care FAQs

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  • How do I know if I need the help of a podiatrist?

    Podiatrists are experts in preventing, diagnosing and treating feet and lower limb medical conditions. If you ever have foot or leg pain or issues with your skin and nails, we recommend a consultation with a podiatrist.

  • What is an EPC?

    An EPC is an Enhanced Primary Care Plan–a type of Medicare referral that your GP can use if you have chronic health conditions, such as diabetes. Please discuss this with your GP to see if you are eligible.

  • How do I arrange an appointment?

    Simply call 0428 976 360 or book online by clicking here. This will allow you to pick from the times and dates available.



  • Do I need a referral?

    No, a referral is not required for an appointment but your GP may provide you with one. However, DVA gold or white card holders will need a valid GP referral.



  • Can I claim my private health insurance on the spot?

    Yes, in most cases, you can swipe your private health insurance card and claim at the appointment, meaning you only need to pay the gap amount.

  • What should I bring to an appointment?

    Please bring in the shoes you wear to work, sport shoes and any old or current orthotics that you use. If you have any relevant x-ray or ultrasound reports, bring them in too.

  • What are orthotics used for?

    Orthotics are prescription insoles that fit into your shoe to help biomechanical issues with the feet and legs by optimising the way you walk and run. The aim is to improve function and reduce the force on a specific structure or area of the foot and ankle, for example, plantar fasciitis.


  • Do all ingrown toenails require surgery?

    No, it depends on how severe the ingrown toenail is. In many cases, ingrown toenails can be treated without the need for surgery and relatively quickly in the clinic chair. If it is determined that surgery is necessary, it is a minor procedure performed under local anaesthetic in the toe that can be performed in the clinic room. The podiatrist will be able to discuss all treatment options and recommend the most appropriate action in your case.

Find Out More

Welcome to our FAQ page, where we answer your most common questions about foot health, treatments and our podiatry services. Whether you're curious about custom orthotics, managing foot pain or post-treatment care, we’re here to provide clear and helpful information.


Explore our FAQs to find answers and guidance on a variety of podiatry topics, all aimed at helping you maintain healthy, pain-free feet. If you don’t find what you’re looking for, feel free to contact us by calling 0428 976 360 for further assistance! We look forward to seeing you in our Darwin or Katherine clinic soon.

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